Returns and Refunds Policy

1. Overview

7-day quality guarantee. If your item arrives damaged or incorrect, we'll replace it immediately.

2. Eligibility

Returns or refunds are only accepted if:

• The item is defective or damaged upon delivery.
• The incorrect item was delivered.

3. How to Initiate a Return

Contact us at support@cocoblue.co.za within 7 days of delivery. Provide your order number, a description of the issue, and clear photographs so we can arrange your replacement.

4. Replacements

Approved damaged or incorrect items are replaced as soon as possible. Shipping fees are covered when the fault is ours.

5. Contact Us

For assistance, contact us at support@cocoblue.co.za. Thank you for choosing Coco Blue!