Returns and Refunds Policy

1. Overview

Coco Blue does not accept returns, refunds, or exchanges unless the item is defective, damaged, or incorrect. This policy complies with the South African Consumer Protection Act (CPA).

2. Eligibility

Returns or refunds are only accepted if:

• The item is defective or damaged upon delivery.
• The incorrect item was delivered.

3. How to Initiate a Return

Contact us at support@cocoblue.co.za within 7 days of delivery. Provide your order number, a description of the issue, and clear photographs. If approved, we will provide return instructions.

4. Refunds

Refunds are processed within 14 business days after we receive and inspect the item. Shipping fees are non-refundable unless the fault is ours. Refunds will be issued to the original payment method.

5. Contact Us

For assistance, contact us at support@cocoblue.co.za. Thank you for choosing Coco Blue!